We value your satisfaction and strive to provide a transparent and fair cancellation and refund policy for our services. Whether you are on a paid subscription or enjoying our 30 days free trial, we want to ensure you have a positive experience with our platform.

If you decide to cancel your subscription, you can do so at any time through your account settings. We do not have any long-term commitments, and you are free to cancel your subscription whenever you choose.

For our monthly subscription plans, we offer a 30 days free trial, allowing you to explore and experience our platform before committing. During this trial period, if you decide to cancel, you will not be charged. Once the trial period ends, and you are billed for the subscription, refunds are not provided for the current billing cycle. You will continue to have access to our services until the end of the billing cycle.

We acknowledge that unforeseen circumstances can occur. Should you find yourself in a unique situation that necessitates a refund, please contact our customer support team. We will carefully evaluate each request on an individual basis and endeavor to reach a fair resolution. The following are examples of exceptional cases:

• Technical Issues: If you encounter significant technical issues that prevent you from accessing or using our services effectively, and our support team is unable to resolve the issue within a reasonable timeframe, you may be eligible for a refund.
• Service Disruptions: In the event of prolonged service disruptions or outages that significantly impact your ability to use our services as intended, we may consider issuing a refund for the affected period.
• Unauthorized Charges: If you believe there has been an unauthorized charge or billing error related to your subscription, please contact our support team immediately for assistance.
• Cancellation within Trial Period: For new subscribers, if you cancel your subscription within the specified trial period (if applicable), you may be eligible for a refund of the subscription fee, minus any usage charges or fees incurred during the trial period.

If you have any questions or concerns about our cancellation and refund policy, please don't hesitate to contact us atsupport@theportfolyo.com. Our customer support team is here to assist you.